Help & Info
Shipping & Delivery
Do you ship internationally?
Yes. We ship factory direct worldwide. Whether you are based in the US or overseas, we can deliver replacement parts directly to your facility. International orders are welcome and we work with reliable freight partners to ensure safe and timely delivery.
How long does shipping take?
Orders placed by 2 PM EST on a business day ship the same day from our Plainfield, NJ facility. Delivery time then depends on the destination and the shipping method you choose at checkout. If you need an order urgently, contact us directly and we will do our best to accommodate.
How will I know my order has shipped?
Once your order is processed and dispatched, you will receive a confirmation email with tracking information. If you have not received your tracking number by the next business day, please contact us at info@glenmartech.com
Payment & Purchase Orders
How can I pay?
Online orders are paid by credit or debit card or PayPal at checkout. Companies can also order with a purchase order.
Can I order with a purchase order (PO)?
Yes. Email your PO to info@glenmartech.com or send it through our contact form with the part numbers, quantities and the ship-to address. We confirm price and ship date by email, usually the same business day, and the invoice carries your PO number.
Can I get a quote first?
Of course. Custom glue guns and applicators show “Request a quote” instead of a price: the button opens our contact form with the product already filled in. For anything else, send us the Nordson® or ITW Dynatec® part number and the quantity.
Returns & Exchanges
What is your return policy?
We want you to be fully satisfied with your purchase. If a part arrives damaged or does not match your order, contact us within 14 days of receipt and we will arrange a replacement or refund. Parts must be unused and returned in their original condition and packaging.
How do I request a return or exchange?
Send an email to info@glenmartech.com with your order number, a description of the issue, and photos if the part arrived damaged. Our team will review your request and respond within 2 business days with instructions on how to proceed.
FAQ
Technical questions about parts, compatibility, and orders. If your answer is not here, call us or send an email and we will get back to you within one business day.
How do I find the right replacement part for my machine?
Use the search box at the top of our website and enter your OEM part number. For example, a Nordson part number like 1095703 or an ITW part number like 108700. The search will show you the compatible Glenmar replacement. If you are unsure of your part number, contact us with your machine model and we will help you identify the correct part.
Are your parts compatible with Nordson and ITW Dynatec machines?
Yes. Our replacement parts are engineered to be fully compatible with Nordson and ITW Dynatec hot melt systems. They are manufactured to meet or exceed original OEM specifications in terms of dimensions, materials, and performance. All OEM part numbers on our site are for reference purposes only. Glenmar Technology is not affiliated with Nordson Corporation or ITW Dynatec.
What is the quality of your replacement parts?
All parts are manufactured at our facility in Plainfield, New Jersey using the latest CNC machining technology. Every part is inspected by our quality control team before it leaves the factory. We stand behind the precision and durability of our products.
Can you manufacture custom parts?
Yes. If you have a specialized requirement that is not covered by our standard catalog, we can manufacture parts to your exact specifications. Contact us at info@glenmartech.com or call +1 908-561-9920 to discuss your needs and get a quote.
What payment methods do you accept?
We accept credit and debit cards and PayPal at checkout, and purchase orders from approved accounts (see Payment & Purchase Orders above). Payment is due in full at the time of purchase unless otherwise agreed in writing.
Do you offer bulk or wholesale pricing?
Yes. If you are purchasing parts in large quantities or on a recurring basis, contact our team directly to discuss volume pricing. We work with maintenance teams, distributors, and OEM equipment managers worldwide.
How long does delivery take?
Orders placed by 2 PM EST on a business day ship the same day from our Plainfield, NJ facility. Delivery time then depends on the destination and the shipping method. Contact us if you have an urgent requirement and we will do our best to prioritize your order.
How do I contact Glenmar Technology?
You can reach us by email at info@glenmartech.com, or by phone at +1 908-561-9920. Our office is located at 1233 North Ave, Plainfield, NJ 07062. We are happy to help with part identification, orders, returns, or any technical questions.